Terms and Conditions

1. Unforeseen Matters: From time to time, unexpected issues may arise during the course of our work. Should any such problems occur, we will promptly inform you. We will discuss any additional costs, time, or extra work required with you and obtain your approval before proceeding.

2. Noise Alterations: In certain situations, modifications to your system, the installation of a new system, or new parts may lead to changes in the level of noise produced by your system. We cannot be held accountable for such noise alterations, although we will make efforts to address any related issues when possible. Payment cannot be withheld in these instances.

3. Pipe Work Materials: Unless impractical or unfeasible, all surface-mounted pipe work will be constructed using copper materials. In loft spaces, voids, or floor spaces, we will use high-quality Hepworth pipe and fittings for plastic pipe work unless otherwise specified.

4. Service Interruptions: During the course of our work, there may be periods when central heating, hot water, or water availability is temporarily unavailable during the day. While it’s challenging to estimate the duration of these interruptions, we will strive to keep them to a minimum, and you will not be without a mains water supply overnight.

5. Pressurized Systems: For the installation of pressurized central heating systems, system boilers, combination boilers, and pressurized hot water systems, it may be necessary to convert existing pipework to high pressure. This can place additional strain on existing pipes and fittings, potentially causing them to fail. We will not be held liable for any resulting damage unless you provide consent for this risk.

6. Emergency Site Work: Emergency site work or unforeseen tasks will be charged at our emergency hourly labor rate for each engineer on-site. Please refer to our prices page for current rates.

7. Additional Work: We will only perform work that has been explicitly agreed upon in the quotation provided. For any additional work, a new quotation will be prepared.

8. Making Good: Unless specified otherwise, we are not responsible for making good, plastering, carpentry, painting, decorating, flooring, tiling, or boxing in of pipes, or the removal of rubbish.

9. Customer Responsibility: The customer is responsible for verifying the measurements of materials or products to be installed. JR Plumbing will not be held liable for misunderstandings if the customer has not requested dimensions for these items.

10. Workspaces and Permissions: The customer must ensure that workspaces and areas are cleared before our team’s arrival. This includes work surfaces, cupboard spaces, and lofts. Additionally, if necessary, it is the customer’s responsibility to cover carpets or floors.

11. Permissions: The customer is responsible for obtaining any necessary permissions from the landlord or property owner, including but not limited to parking permits, smoke/fire alarm adjustments, and permissions for “hot works” involving gas burners.

12. Photography: We reserve the right to take photographs of our work at your property for advertising and marketing purposes. If you do not consent to this, please notify us in writing before work commences.

13. Out-of-Hours and Emergency Line: While we strive to answer our emergency line during non-office hours, please note that we are not an emergency/out-of-hours plumbing company, and we cannot guarantee immediate response.

14. Estimates/Quotes (Revised): Unforeseen circumstances may necessitate additional work. If any such issue arises, we will promptly notify you and discuss any associated costs, time, or extra work. Please provide your approval before proceeding.

15. Noise Alterations (Revised): In certain situations, modifications to your system, the installation of a new system, or new parts may lead to changes in the level of noise produced by your system. We cannot be held accountable for such noise alterations, although we will make efforts to address any related issues when possible. Payment cannot be withheld in these instances.

16. Pipe Work Materials (Revised): Unless impractical or unfeasible, all surface-mounted pipe work will be constructed using copper materials. In loft spaces, voids, or floor spaces, we will use high-quality pipe and fittings unless otherwise specified.

17. Service Interruptions (Revised): During the course of our work, there may be periods when central heating, hot water, or water availability is temporarily unavailable during the day. While it’s challenging to estimate the duration of these interruptions, we will strive to keep them to a minimum, and you will not be without a mains water supply overnight.

18. Pressurized Systems (Revised): For the installation of pressurized central heating systems, system boilers, combination boilers, and pressurized hot water systems, it may be necessary to convert existing pipework to high pressure. This can place additional strain on existing pipes and fittings, potentially causing them to fail. We will not be held liable for any resulting damage unless you provide consent for this risk.

19. Emergency Site Work (Revised): Emergency site work or unforeseen tasks will be charged at our emergency hourly labor rate for each engineer on-site.

20. Quotes Validity: Our quotes are valid for 30 days. We reserve the right to withdraw or adjust a quote based on material or labor price changes at any time.

21. Making Good (Revised): Unless specified otherwise, we are not responsible for making good, plastering, carpentry, decorating, flooring, tiling, boxing in of pipes, or the removal of rubbish. Painting works included in our quotes are typically limited to a basic finish unless stated otherwise.

22. Asbestos: We will not be responsible for the removal of dangerous waste materials, such as asbestos, that were not reasonably identifiable when we provided the quotation. Customers may need to engage a specialist contractor for asbestos removal.

23. Asbestos Liability: Customers are liable for any asbestos-related work and associated costs in their property.

24. Customer Verification: The customer is responsible for verifying the measurements of materials or products to be installed. JR Plumbing will not be held liable for misunderstandings if the customer has not requested dimensions for these items.

25. Access and Preparation: It is the customer’s responsibility to ensure suitable access to the property. Any delays caused by the customer’s failure to grant access will not be our liability, including potential loss of earnings.

26. Equipment Failures: If our team needs to remove an item or trim, and this action leads to the failure or damage of an existing piece of equipment or sanitary ware due to improper original installation, we accept no liability but will assist in repair at our standard hourly rate.

27. Cancellations: To cancel or reschedule an appointment, you must notify us at least 48 hours before the appointment. Late cancellations may incur a cancellation charge to cover incurred costs and lost profit.

28. Deposits: A non-refundable 50% deposit is required for works totaling £500 + VAT or more to secure dates and materials. Payment must be made within 2 working days upon receiving the deposit invoice.

29. Invoices and Payments: Payment is due by the specified due date on the invoice. Certifications will be issued upon receipt of full payment. Product guarantees will be registered upon full payment. Payment methods include bank transfer, cheque, or online card payments. Unpaid invoices may incur additional fees as outlined in our policy.

30. Klarna: Klarna’s credit agreements, “Pay in 3 instalments,” and “Pay in 30 days” are not regulated by the FCA. Missed payments may affect your ability